Frequently Asked Questions

Q: Why do I need to bring in my insurance card(s) if I have brought them in the past?
A: HAMC & Johnson Clinics use an electronic medical record (EMR) program called EPIC. It's the most widely used medical records system in the nation. To ensure your information is accurate each time you see your provider, our reception staff must verify for accuracy.

Q: If I don't have insurance, do I have to pay the day I receive services?
A: Yes, you will be required to pay an estimated amount.

Q: Do you provide interpreters for patients?
A: Yes, we do. Interpreters can be arranged for when you schedule your appointment.

Q: Why do schedulers ask, "What is this appointment for?"
A: We ask you to briefly describe your signs and symptoms so we can allow appropriate time for our healthcare providers to assess and treat your problem.

Q: Can I get a message to my healthcare provider without making an appointment?
A: Yes, call the clinic and ask to speak to the nurse receptionist. He or she will convey your message or question to your healthcare provider.

Q: If I know I have an infection can I get a prescription without being seen?
A: No, you must be seen by a healthcare provider before medication will be prescribed.

Q: What should I do if my prescription has expired?
A: Ask your pharmacist to fax us information on the prescription that you want renewed. Your healthcare provider will review your request and either renew the prescription or ask you to make an appointment for reevaluation of your prescription needs.

Q: Do I need a referral to be seen by a specialist at the clinic?
A: If your insurance requires that your primary healthcare provider assess your needs and refer you to a specialist, you must be seen by your primary healthcare provider for evaluation and referral. All Medicaid patients must be referred to specialists by their primary health care providers.

Q: Can I schedule an appointment online?
A: No, please call us at the clinic location nearest you or at 1-800-235-0075.

Q: Can I pay my bill online?
A: Yes, just click on the Pay Online link and follow the directions.
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